SHIPPING & RETURN POLICY - PRINTS
SHIPPING POLICY - PRINTS ONLY
We have a different policy for Soul Signatures: https://divinart.studio/pages/shipping-return-policy-soul-signatures
When will I receive my order?
We provide global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us at hello@divinart.studio and we will try to find a solution.
Print orders are dispatched within 3-5 days working days. The shipping time depends on your location, but can be estimated as follows:
- Canada: 3-4 business days
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
If you have any questions about your tracking or shipment, drop us a line at support@divinart.studio.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@divinart.studio with your order number ASAP. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
ORDERS
How are your print products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
RETURN POLICY - PRINTS
What is your return policy?
We don’t offer returns and exchanges.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@divinart.studio within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@divinart.studio with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size?
At this time, we don't offer exchanges.