CASE STUDY

Manulife – Globe & Mail Life + Health Campaign

Designing a multi-channel campaign flow from editorial engagement to product conversion

Challenge

Campaign traffic was entering from multiple sources — print ads, full-page spreads, external banners, and editorial articles — each with different audience intent. Without a structured flow, attribution, engagement tracking, and downstream conversion would be inconsistent. The experience needed to connect awareness-driven content with meaningful product action while preserving context and relevance.

Approach

I mapped each media source to a purposeful digital destination — including retirement calculators, product pages, educational content hubs, and risk assessment tools. From there, I layered structured conversion points such as Find-an-Advisor (FAA), downloadable brochures, email result triggers, and quote pathways. The flow was intentionally staged: educate first, then guide toward progressively stronger intent signals. I also ensured tracking frameworks were aligned across campaign entry points to support clearer performance visibility.

Impact

The campaign created a cohesive journey from editorial engagement to product consideration and advisor interaction. It strengthened attribution across media channels, improved lead capture consistency, and established a scalable model for future integrated campaigns spanning content, product, and advisory conversion.

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